POLICIES
Privacy and Cookie Policy
Introduction
Your privacy is important to Tina Hancocks Nutrition Ltd. This policy sets out information on the personal data we collect about you, and your rights in respect of this data. This policy applies whether you use our Services or access our website, www.tinahancocks.com (the “Website”).
Our Website may contain links to third party websites that are not covered by this policy. We therefore ask you to review the privacy statements of other websites and applications to understand their information practices.
This policy contains the following:
Information about who we are
Information on what we can collect
Information on cookies
How we store your personal data
How we disclose your information
Your rights regarding your personal data
What happens when we link to other websites
The changes we may make to the policy
Who we are
Tina Hancocks Nutrition Ltd (the “Company”) provides nutritional therapy services to clients to improve their health through diet and lifestyle interventions. We focus on preventative healthcare, the optimisation of physical and mental health and chronic health conditions. Through nutritional therapy consultations, dietary and lifestyle analysis and biochemical testing, we aim to understand the underlying causes of your health issues which we will seek to address through personalised dietary therapy, nutraceutical prescription (supplements) and lifestyle advice. We also carry out specialised online and in person workshops and educational seminars as well as nutritional programmes both online and in person throughout the year (the “Services”).
If you wish to speak to someone about the policy, please contact us on hello@tinahancocks.com.
We respect your right to privacy and will only process personal information about you in accordance with applicable data protection laws. We comply with General Data Protection Regulation (2016/679) and the UK Data Protection Act 2018 (the “Data Protection Legislation”). If any of these laws are replaced or superseded, we will also comply with that.
What we may collect
Personal data, or personal information, is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you when you use our Website or use our Services. Whenever we collect personal data about you, we must have a legal ground to do so.
If you contact a member of our team to discuss customer service matters or to discuss our Services, we will use your name and email address when we interact with you. We may also collect a whole range of personal information from you to discuss the matter you require our assistance with, and in order to provide you with the Services. The legal basis we have for this is to perform our contract with you – we require this information to be able to assist you with your request for Services or with the customer service issue you have raised.
Following completion of your healthcare we retain your personal data for the period defined by our professional association and registrant body, the ANP. This enables us to process any complaint you may make. In this case the legal basis of our holding your personal data is for contract administration.
We will then use your name and email address to send you information about your matter or issue raised (including to provide you with updates on changes to this policy or security information). Our legal basis for using your name and email address in this way is to provide you with relevant information relating to the security of your online account, to ensure you have up-to-date information on how we handle your personal data, and to perform our contract with you (as we have outlined above).
We may ask you whether you want to opt-in to our marketing information. If you say yes to this, we will use your email address to provide you with marketing information about our products and services and newsletters. Our legal basis for this is that you have provided your consent. You can withdraw your consent at any time by contacting us at hello@tinahancocks.com.
We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime.
Information we get from other sources
We may obtain sensitive medical information in the form of test results from biochemical testing companies. We use this information in order to provide you with the Services. This means that the legal basis of holding your personal data is for legitimate interest.
We may obtain sensitive information from other healthcare providers. The provision of this information is subject to you giving us your express consent. If we do not receive this consent from you, we will not be able to coordinate your healthcare with that provided by other providers, which means the healthcare provided by us may be less effective.
How long do you hold confidential information for?
All records held by Tina Hancocks Nutrition Ltd will be kept for the duration specified by guidance from our professional association, the ANP.
When you interact with the Website
When you use our Website, we may collect some technical information about your equipment, browsing behaviours and patterns. We may collect this information by cookies, server logs and other similar technologies. We use this information to improve our Website and ensure you have a good experience on our Website. Our legal basis for this is legitimate interest to provide a high-quality experience to our visitors and customers.
Information on cookies
We use cookies in accordance with the Privacy and Electronic Communications Regulations (implementing the EU Directive 2002/58/EC).
Cookies are small text files placed on your device when you visit our Website and are used to make the user experience more efficient. We are able to store cookies on your computer where they are necessary for the operation of the site, however, for non-essential cookies we need your permission.
We use cookies to distinguish users and to improve our Website. We analyse how you use our Website, and we look at aggregate statistics about your usage, and how others use our Website. We collect certain information from these cookies, and this includes information about your IP address, your location when you access the Website, the date and time you access the Website, the language you use and the type of browser you use.
We do not track individual users or use cookies to identify individuals. We use cookies to recognise you and your preferences, improve our Website performance and collect analytical information for ourselves and our business partners. Without the knowledge gained we would not be able to provide the service we do.
These are the types of cookies we use.
‘Session cookies’ allow us to track your actions during a single browsing session, but they do not remain on your device afterwards
‘Persistent cookies’ remain on your device between sessions. We use them to authenticate you and to remember your preferences. We can also use them to balance the load on our servers and improve your experience on our Website
Session and Persistent cookies can be either first- or third-party cookies. A first-party cookie is set by the website being visited; a third-party cookie is set by a different website. Both types of cookie may be used by us or our business partners.
The third-party cookies we use are:
Google Analytics – this is a web analytics service provided by Google, Inc. The cookies used by Google Analytics help us to analyse how users use our Website and to count the number of people who use it. Google Analytics stores your IP address anonymously. Google does not associate your IP address with any personally identifiable information
Facebook Ads (the Facebook pixel) – these cookies collect information about how visitors use our Website. This data is collected anonymously and is used to help improve our Website’s functionality
Google Ad Words – these cookies collect information about how visitors use our Website. This data is collected anonymously, to help make our marketing communications more relevant, and is used to improve our Website’s functionality
All of our cookies are categorised by the role they fulfil on our Website:
Strictly Necessary: these are essential to enable you to move around our Website and use features such as secure services. Without these cookies such services could not be provided;
Functionality: allow the Website to remember your choices and to personalise certain features. These cookies may be anonymised and cannot track your browsing activity on other websites; and
Performance: collect information as to how users use the Website. These cookies do not collect information that identifies a visitor. The information collected is aggregated and used to improve our Website
None of the cookies employed are classified as Behavioural Targeting
We will always ask for your consent to use non-essential cookies. You are free to withhold consent to this, but it means that we might not be able to provide the full Website experience to you, including some elements of video advertising.
If at any time you wish to disable our cookies, you may do so through the settings on your browser, or whenever the pop-up appears on our Website (each time you access the Website).
Security/How we store your personal data
Data security is of great importance to us, and to protect your data we have put in place suitable physical, electronic and operational procedures to safeguard and secure data collected through our Website.
We also protect your personally identifiable information offline. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. We continually review all such measures and update them when appropriate. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, the Company cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to the Company, you accept that you do so at your own risk.
Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.
Ads
Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by the Company and does not cover the use of cookies by any advertisers.
How we disclose your information
We will keep information about you confidential. We will only disclose your information with other third parties with your express consent, with the exception of the following categories of third parties:
Our registrant body and our professional association, for the processing of a complaint made by you;
Any contractors, clinical software management companies and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential and comply with the GDPR;
Anyone to whom we may transfer our rights and duties under any agreement we have with you; or
Any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty to do so or if the law allows us to do so.
We may share your information with supplement companies and biochemical testing companies as part of providing you the Services. We will not include any sensitive information.
We will seek your express consent before sharing your information with your GP or other healthcare providers. However, if we believe that your life is in danger then we may pass your information onto an appropriate authority (such as the police, social services in the case of a child or vulnerable adult, or GP in case of self-harm) using the legal basis of vital interests.
We may share your case history in an anonymised form with our peers for the purpose of professional development. This may be at clinical supervision meetings, conferences, online forums, and through publishing in medical journals, trade magazines or online professional sites. We will seek your explicit consent before processing your data in this way.
We may contract with third parties/subcontractors to supply services to you on our behalf. These include cloud services used to send emails and technology providers that assist in providing services to you.
Your rights
When you provide us with personal data, you have certain legal rights, and these include:
To request access to, deletion of, or correction of, your personal data held by us at no cost to you
To request that your personal data be transferred to another person (data portability)
To be informed of what data processing is taking place
To restrict processing of your personal data where we are not required to do so by law or in accordance with ANP guidelines.
To complain to a supervisory authority
If you wish to access, rectify, erase or transfer your personal data, please contact us at hello@tinahancocks.com
What happens when you link to other websites
This privacy policy only relates to our Website and our Services. We might have links on our Website to other websites, and these websites will have their own terms and conditions and privacy policies. You should check those privacy policies before providing your personal data to those websites.
Please note that our terms and conditions and our policies will not apply to other websites that you get to via a link from our Website. We have no control over how your data is collected, stored or used by other websites and we advise you to check the privacy policies of any such websites before providing any data to them.
Notice for California residents of privacy practices and rights
If you are a California resident, California law may provide you with additional rights regarding your personal data.
Your rights
The California Consumer Privacy Act of 2020 (“CCPA”) gives you the following rights:
Right to know about the personal information we collect and share
The CCPA gives you the right to request that we disclose the specific pieces of personal information we have collected about you
Please see above for information on the data we collect on you, and how we process it
We do not sell your personal information. However, we do disclose your personal data to limited third parties, as described above
Right of deletion
You have the right to request that we delete your personal information, subject to certain exceptions.
If you wish to delete your personal data, please contact us at hello@tinahancocks.com
Please note that we may require certain information from you in order to verify your identity before proceeding with your request.
Disclosures about your personal information
We collect the categories of personal information from you in connection with your use of our Website as described above.
Non-discrimination
We will not discriminate against you for exercising any of your CCPA rights.
Data Retention:
When you place an order through the Website, we will maintain your order information for our records unless you ask us to delete this information.
Minors:
The Website is not intended for individuals under the age of 18.
The changes we may make to this policy
We can update this policy from time to time as laws change or as our Services or Website change. If we make material changes to the policy, and we need your consent to those changes, we will contact you by email to do so.
Complaints
If you have a complaint regarding the use of your personal data, then please contact us by writing to hello@tinahancocks.com and we will do our best to help you.
If your complaint is not resolved to your satisfaction and you wish to make a formal complaint to the Information Commissioner’s Office (ICO), you can contact them on 01625 545745 or 0303 1231113.
If you have any comments on this policy, please email them to hello@tinahancocks.com
Created August 2023. Last reviewed October 2024.