The Sugar Shift

Terms & Conditions

1. Introduction

1.1   These Terms & Conditions govern participation in the 28-day online programme ‘The Sugar Shift’ running 23rd February to 22nd March 2026 (the "Workshop"), provided by Tina Hancocks Nutrition Ltd ("We," "Us," or "Our").

1.2   By registering for the Workshop, participants ("You" or "Your") agree to comply with these Terms & Conditions in full.

2. Provider Credentials

2.1 Tina Hancocks is a qualified Nutritional Therapist and Health Coach, registered with the Complementary and Natural Healthcare Council (CNHC), a member of the Association of Naturopathic Practitioners (ANP) and the Naturopathic Nutrition Association (NNA). She has also undertaken extensive postgraduate training in genetics, nutrigenomics and Mycotherapy and holds Functional Medicine certificates from the Kharrazian Institute in the US.

3. Workshop Details

3.1 The Workshop consists of six live sessions via Zoom, recorded lessons, supporting resources, and group support via the Practice Better platform. For participants opting into the CGM element, the Workshop includes the use of a Lingo continuous glucose monitor (“CGM”) biosensor for 14 days, with data visible via a dedicated app (iPhone 11 or later or Android 12 or later required).

3.2 Sessions are designed for general group education and discussion on topics directly related to blood sugar regulation, including how nutrition, meal timing, movement, sleep habits and stress management can influence daily energy, cravings, mood and focus. We will also cover how to interpret your own glucose data or symptom patterns to create a personalised approach for long-term balance.

3.3 Advice provided during the Workshop is not individualised or medical advice. You should consult a qualified healthcare professional for personal medical or health concerns.

3.4 If you have a diagnosed medical condition - including but not limited to type 1 or type 2 diabetes, pre-diabetes, PCOS, metabolic syndrome, or other blood sugar-related disorders - you must inform us before the Workshop begins. We may require confirmation that you have consulted your GP or specialist before participating.

3.5 We are not able to provide tailored nutrition or supplement plans within the Workshop to work around individual medical conditions, medications, or complex health needs.

3.6 The Workshop is not suitable for those with a history of eating disorders, kidney disease or currently undergoing cancer treatment.

4. CGM / Lingo Biosensor
4.1 The Lingo CGM is supplied and shipped directly by Our distributor. We are not the manufacturer of the device and accept no liability for device performance, accuracy or functionality.

4.2 The CGM will be shipped to the delivery address you provide. You are responsible for ensuring the address is correct. We are not liable for loss or delay due to incorrect addresses.

4.3 If your CGM arrives damaged or is lost in transit, We will make reasonable efforts to assist you in obtaining a replacement from the manufacturer. However, We cannot guarantee replacement timeframes or outcomes.

4.4 CGM use is optional. If you choose not to use a CGM, you will be provided with a symptom-based post-meal tracking tool to help monitor your body’s responses.

4.5 Please ensure you have an Apple iPhone 11, or Android 12 or later if you wish to use the CGM.

5. Payment Terms

5.1 Payment for the Workshop must be made in full at the time of registration.

5.2 Participation is only confirmed upon receipt of payment.

6. Cancellation Policy

6.1 You may cancel in writing by 12:00 GMT on 21st September 2025 for a full refund.

6.2 Cancellations after 12:00 GMT on 21st September 2025 are non-refundable, as biosensors and programme materials will have been ordered and prepared.

6.3 No refunds will be given if digital resources have been accessed or downloaded. 

7. Refund Policy

7.1 If the Workshop is cancelled before it commences, You will receive a full refund.

7.2 If the Workshop is cancelled partway through, You will receive a pro-rata refund based on the number of sessions that have already taken place, minus the CGM cost if applicable.

7.3 No refunds will be issued for cancellations made by You after the Workshop has commenced.

7.4 If You are unable to attend any session, You will not be entitled to a refund or rescheduling of the missed session. However, We will endeavour to share any materials provided during the session and recordings will be made available where possible.

7.5 No refunds will be issued if digital download products have already been downloaded or received by You.

8. Participant Responsibilities

8.1 Participation is voluntary, and you accept full responsibility for your own health and wellbeing during and after the Workshop.

8.2 You must disclose any relevant medical conditions (see Clause 3.4) and confirm your suitability to participate with your healthcare provider if necessary.

8.3 You agree not to make any changes to your prescribed medication without first consulting your healthcare provider.

8.4 You will follow all safety guidelines provided and participate at a level suitable for your health status. 

9. Photography and Marketing

9.1 We may take photographs and/or video recordings during the Workshop sessions for use in marketing and promotional materials, including on Our website, social media and other platforms.

9.2 If You do not wish to be included in any photographs or recordings, You must inform Us in writing before the start of the Workshop or notify Us at the time of the session.

9.3 We will make reasonable efforts to exclude anyone who has opted out from being photographed or recorded.

10. Limitations of Liability

10.1 We do not accept liability for any injury, illness, allergic reaction or adverse outcomes arising from Your participation in the Workshop.

10.2 We do not guarantee specific health outcomes.

10.3 The Workshop is for educational purposes only and is not intended to diagnose, treat, cure or prevent any disease. The Workshop is not a substitute for professional medical advice or treatment.

11. Privacy and Confidentiality

11.1 We will collect and process Your personal information in accordance with UK data protection laws.

11.2 Group discussions within the Workshop are confidential in order to encourage open discussion and participants are expected to respect the privacy of others.

11.3 Please refrain from making any defamatory, indecent, offensive, profane, discriminatory, misleading, unlawful, or threatening comments in group conversations. Personal attacks, name-calling, trolling and abuse will not be tolerated. Please avoid spamming or posting promotional material.

11.4 Please respect that other community members may have different experiences and perspectives. We welcome a variety of viewpoints.

11.5 We reserve the right to delete comments at Our discretion and block any repeat offenders. We will also remove any content that is fraudulent, deceptive or misleading.

11.6 See our Company Privacy Policy here.

12. Governing Law

12.1 These Terms & Conditions are governed by the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.

13. Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact Us at: hello@tinahancocks.com